Our vision and values
We are committed to being the UK’s leading provider of marketing and public relations services to the waste management, recycling and environmental services sectors. We want to be respected in the sector for the excellence of our work, the clarity of our thinking and the success of our clients.
Commitment to our clients:
- Exceed their expectations with our products and services
- Build effective partnerships with them, seek to help them further and add value to our offering
- Keep promises. If we can’t help, find someone who can!
- Report regularly and accurately
- Invoice correctly in a timely manner with proper support documentation
- Admit mistakes when we make them, BUT learn from them and tell others
- Respond quickly and accurately to enquiries and tailor our responses
Commitment to the environment:
- Act responsibly. Explore ways to reduce the waste we create
- Seek to reduce our carbon emissions
- Fully comply with all relevant environmental legislation
- Continually adhere to and update our Sustainability Statement
Commitment to our colleagues:
- Demonstrate high personal standards of integrity and ethics
- Respect and value colleagues whatever their background or experience
- Promote a positive, energising, optimistic and fun working environment
- Support each other, speak positively about colleagues and be committed to their success
- Be prepared to listen and learn from each other
- Lead by example. Keep the promises we make to each other
- Communicate regularly and clearly. Share achievements. Share problems. Avoid jargon
Commitment to the business:
- Always think commercially
- Keep looking for opportunities both for ourselves and our clients
- Promote the business in a positive light to everyone - family, friends, customers, suppliers, competitors and all others
- Be proud of Kestrel and believe in what we are doing
- Stop processes, procedures and activities that slow us down and/or do not add value
- Be pro-active. Have a "can-do" attitude and get the job done
- Focus on finding solutions and achieving results, not making excuses or blaming others
- Engage in discussions and support decisions once they are made
- Involve others in decisions and plans that affect them
